As the Vice President of Customer Experience, Jennifer is responsible for the overall experience of ARAG’s members through the research, analysis, and evaluation of current processes and future trends of both consumer expectations and industry innovations. Jen leads ARAG’s transformation to a customer centric organization designed to promote revenue growth and productivity – with a reputation of providing exceptional customer experiences. In this, Jen leads the Customer Care call center, Business Intelligence and IT Operations.
Prior to joining ARAG in 2008, Jennifer worked in specialty qualitative research and public policy research, as well as in marketing management. Jennifer earned her bachelor’s degree in marketing from the University of Northern Iowa.
Jennifer is a long-time member and former board member of the American Marketing Association.