Des Moines, IA (February 21, 2022) --- ARAG’s Customer Care department was named a 2021 Certified Center of Excellence by BenchmarkPortal in early February, one of the most prestigious awards in the customer service and support industry.
This is ARAG Customer Care’s 12th year earning this certification, which is measured by key performance metrics that are drawn from industry averages from around the world. Contact centers who are certified by BenchmarkPortal have met or surpassed rigorous, data-driven standards and must have also scored in the top 10% overall of contact centers surveyed.
ARAG CEO David Murray is especially proud of this certification because it speaks directly to one of the company’s key focus areas for 2022: Customer Experience.
“Our leadership team puts a lot of thought into selecting our company’s key focus areas each year,” says Murray. “But one thing that never wavers is ARAG’s commitment to our customer-first mentality. Customer Care is an enormous part of bringing this commitment to life, and these third-party recognitions give us the opportunity to celebrate such a hard-working team internally and externally.”
To learn more about BenchmarkPortal’s Certified Center of Excellence process, visit https://www.benchmarkportal.com/contact-center-certification/.