Des Moines, IA (January 6, 2020) – ARAG® legal insurance announced today it has been certified as a Center of Excellence by BenchmarkPortal. This is the tenth time the company has received this recognition, known as one of the most prestigious awards in the service and support industry.
“This award exemplifies our commitment to providing a superior customer experience for our members,” said David Murray, President and Chief Executive Officer of ARAG. “Our mission is to provide access to affordable legal representation. Our specialists in Customer Care serve an essential role in achieving that goal, and I am extremely proud of them for carrying out that mission and representing ARAG so admirably.”
A contact center that has been certified as a Center of Excellence by BenchmarkPortal has met and/or surpassed rigorous standards of efficiency and effectiveness. Contact centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal.
About ARAG
ARAG (www.ARAGlegal.com), whose North American operations are based in Des Moines, IA, is a global provider of legal insurance. The company has an international premium base of nearly $2 billion with operations in 19 countries. ARAG was founded more than 80 years ago on the principle that all citizens should be able to assert their rights, regardless of their financial standing.