Frequently Asked Questions

Plan Coverage

• What size of groups does ARAG serve?
• Are pre-existing legal matters covered?
• What is covered under your plan?
• What matters are excluded from coverage?
• What is your coverage for immigration issues?
• What if I need help with a legal matter that’s not covered?
• Is there a minimum participation requirement?
• Is your plan portable?

Attorneys

• How do you recruit attorneys?
• Do you contract with individual attorneys or law firms?

Customer Service

• Do you have customer service reps who speak Spanish?
• How do you monitor and ensure the quality of your customer service and customer satisfaction?

Broker Support

• How do I apply to sell ARAG legal insurance?
• How will ARAG help me present legal insurance to my clients?
• How do I get paid?
• What documentation is required to receive commissions?
• What if I’m not receiving my commission payments?

Plan Usage

• How do members access legal services from a network attorney?
• How do members select a network attorney to work with?
• How are claims filed and paid?
• What measures do you take for cybersecurity?